Help centre

Frequently asked questions

The answers we give most often on the phone — saved here so you can get them at 2am if you need to.

We are headquartered in Brisbane and run scheduled services to every mainland capital — Sydney, Melbourne, Adelaide, Perth and Canberra — plus major Queensland regional centres. Regional and remote deliveries are covered by vetted partner carriers, and international freight moves through our air and sea divisions.

Call +61 7 3221 6955, email apexlogisticsnet@gmail.con or use the form on our contact page. Include what you are shipping, the pickup and delivery suburbs, approximate dimensions and weight, and your timeframe — most quotes come back within one business hour.

The rates on our pricing page are indicative starting prices in AUD, exclusive of GST. Final cost depends on dimensions, weight, distance, site access and timing. Every booking is confirmed with an itemised written quote before the freight moves, so there are no surprise charges.

Yes. Our own vehicles report live GPS positions and you receive a tracking link when the job is dispatched. Deliveries close out with an electronic proof of delivery including signature and photo. Partner-carrier legs are tracked through consolidated status updates.

We do not carry cash, live animals, human remains or freight prohibited by law. Dangerous goods are accepted only on services where they are permitted and must be declared at booking — our team will confirm whether your product can move and what documentation is required.

Carriage is subject to standard industry conditions which limit carrier liability. For high-value freight we offer transit warranty cover on request — ask at the time of booking and we will include the cost in your quote.

As a guide from Brisbane: Sydney next business day, Melbourne 2 days, Adelaide 3 days and Perth 5–6 days by road linehaul. Express and air options are faster — see our express and air freight services.

Yes — sea freight LCL and FCL, air freight, in-house customs clearance, quarantine handling and delivery to your door. Because one team runs the whole import, you get a single point of contact and one consolidated invoice.

Yes. Customers with regular freight can open a monthly account with consolidated invoicing, a dedicated account manager and volume pricing. Managed transport programs are also available through our supply chain team.

Question not answered here?

Call +61 7 3221 6955 or send us a message — a real person from the Brisbane team will respond.

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